OTL.SHUTTLE was created by someone who spent nearly a decade managing a Toyota dealership service department in the Greater Toronto Area — not a software company trying to guess what dealerships need.
Anouar Sarout started his career in computer programming before finding his way into the automotive industry. What began as an entry-level role at a Category 1 Toyota dealership in the GTA turned into a decade-long journey through nearly every position in the service and sales departments — advisor, team lead, and eventually Service Manager, a role he has held for five years.
That decade on the floor gave him something most software developers do not have: an intimate understanding of the daily friction that slows down service departments. The phone calls to coordinate shuttles. The sticky notes tracking driver locations. The customers left waiting with no update. The advisors spending half their day chasing down information that should just be there.
"I kept thinking — we have all this technology in the service bay, but we are still coordinating shuttles on a whiteboard." That frustration became the foundation for Out The Lot.
Out The Lot started as a delivery management tool — helping dealerships track and manage vehicle deliveries to customers. But as the platform grew, the same pain points kept surfacing in conversations with service managers across the GTA: shuttle coordination was broken everywhere.
No one had built a shuttle dispatch tool specifically for automotive dealerships. Generic logistics software was too complex. Spreadsheets and group chats were not cutting it. So we built OTL.SHUTTLE — purpose-built for the way service departments actually work.
Today OTL.SHUTTLE handles real-time dispatch, driver tracking, automated customer SMS, round-trip management, analytics, and multi-dealership support — everything a modern service department needs to run a professional shuttle program.
Every feature is designed around how dispatchers, advisors, and drivers actually work — not how a product manager imagined they work.
If a service advisor needs a manual, we failed. The platform should be intuitive enough to use on day one.
We ship features that come from real pain points. We are still in the dealership — we know what matters.
OTL.SHUTTLE is the first product in what we are building at Out The Lot — a suite of tools that help dealerships run smarter service and sales operations. We are focused on the Canadian automotive market first, where we know the landscape, the regulations, and the relationships.
If you manage a service department and you are still coordinating shuttles by phone, we would love to show you what is possible. Reach out at support@outthelot.com.
Join dealerships already running smarter with OTL.SHUTTLE.