Accessibility

Our goal

We design and test against the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, and the Accessibility for Ontarians with Disabilities Act (AODA).

What we do

• Every screen works with a keyboard, with a visible focus outline. The dispatch screen has keyboard shortcuts (N for a new ride, / to search).
• Buttons, fields and icons have names that screen readers read out, and changes like new alerts are announced.
• A ride’s status is always written out in words, never shown by colour alone. Text and controls meet contrast guidelines, in light and dark mode.
• Pages still work when text is enlarged or the screen is narrow, and buttons on phones are large enough to tap easily.
• Customers can use their texts, tracking page and forms in English or French.

Known limits

The live map can’t be fully used with a screen reader. Everything it shows, such as where a ride is and when it will arrive, is also written out in the ride list and on the tracking page.

Feedback and other formats

If something is hard to use, or you need information in another format, email support@outthelot.com. Tell us the page and what got in the way. We’ll reply and work with you to fix it or find another way.