Support
Help for dealership staff, drivers and customers using OTL Shuttle.
Dealership staff
Most answers are in Help inside the app (the ? at the bottom of the side menu). It shows how every kind of ride runs, who gets which text, and what each screen does. The ? next to a heading opens the part that explains it.
Still stuck, or something isn’t working? Email support@outthelot.com with your dealership’s name, what you were doing, and a screenshot if you can.
Drivers
Get the OTL Shuttle app from the App Store or Google Play, or sign in at your dealership’s address in your phone’s browser. Use the email and password your dealership gave you.
Ask your dispatcher first: they can see your rides and change them. For sign-in problems, your dealership’s admin can reset your access. To delete your account, see the Privacy Policy.
Customers
For anything about your ride (times, addresses, a change of plans), call or text the dealership that booked it. You can also reply to any of our ride texts: your reply goes to the dealership.
To stop ride texts, reply STOP (or ARRET). Reply START to turn them back on.
Is something down?
Check system status for texts, email and the app.